About Country Inn & Suites by Radisson, St. Charles, MO
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Came to the area for a family event and was a little disappointed in the hotel. Overall I would not stay again, the beds were terribly uncomfortable and every move you made it squeaked and rattled. The bathrooms had no bathroom vent or fan. A lot of noise from the road behind the hotel. The elevator bounced and had an odd smell. Breakfast was OK, not a lot to choose from.
employee at this facility made an extra charge to my card without my knowledge and blamed it on another person. I paid for my room for 2 days with a Macy's Amex cc through Priceline and They paid Country Inn and Suites AT Radisson Saint Charles for my 2 day stay. I decided to extend my stay and used my other card and paid for another night. Because it was pending but was approved and sufficient funds was on my card but employee Veronica charged my card again and without my knowledge nor authorization and tried to blame it on another employee! THEY DEAL WITH CREDIT CARDS as the Only form of payment! IN addition, They had me to pay for another night WITH THE SAME CREDIT on which the employee fraudulently CHARGED plus paid another incidental, which I did get refunded along with the one! I told the General Manager about it the next morning but then The General Manager JESSICA called the Police on me for trying to report the fraudulent charge TO her. WHEN THE POLICE ARRIVED, I WAS REFERRED TO AS "THIS PERSON" AND NOT TREATED AS A CUSTOMER AND was escorted by the Saint Charles Officers out the building BUT DID HELP ME WITH MY CLOTHING 😃. It was my FIRST visit TO THE AREA AND I WAS THERE IN SAINT CHARLES checking on a SERIOUSLY INJURED family member that was in the hospital near that Country Inn & Suites in Saint Charles Not in St. Peters! THIS TRAGEDY OCCURRED IN 2025! JUST WEEKS AGO! I ARRIVED on Saturday, February 8 late but called ahead and talked to the front desk. I spent 2 nights already and was going to stay a week SO THAT I COULD ASSIST MY ILL FAMILY MEMBER THAT HAD BECOME PARALYZED AND WAS NOT SURE THEY WOULD MAKE IT! ...They Lost opportunities TO STAY LONGER.. I FELT EMBARRASSED AND HUMILIATED AND I AM A first-time customer. through me....family members were also planning to stay once they arrived. In addition, SOMEONE HAD BLOCKED OUT ALL AVAILABLE ROOMS TO KEEP ME FROM EXTENDING MY STAY Prior to me reporting the fraud charge! AND, WHEN I LOOKED again the 6 rooms were marked available. All this was done because I am of African American. sad! 😥 😔 sad 😥 😢 😞 😔 😪 💔 😥 I did file a fraud report with the card company and the Police Officers that arrived did record it. I showed ALL card statements and the proof of the overcharge! They told me to contact them for camera proof! And, I was removed and I still had 2 hours left on my room that I am STILL owed for but the Police Officer did give me info for a Inn that his family 👪 really think is beautiful so I could continue to enjoy! I did leave town and lost time to be with my ill family member that is STILL BEING TREATED IN THE HOSPITAL. MY FAMILY MEMBER HAD TO BE PLACED IN ICU AFTER I LEFT...family was very disappointed that I had to go. My presence at the hospital had been helping so much with their recovery. Although I am disabled and was I need of some additional sleep so I could be wide awake for the day I was unjustly removed from hotel! I WAS DISTRAUGHT ABOUT ALL OF THIS INJUSTICE TO ME TIME WITH PEOPLE WE CARE ABOUT IS SO PRECIOUS AND THIS WAS TAKEN FROM ME AND MY FAMILY MEMBER THAT WAS SICK ANS UNDER SERIOUS CLOSE WATCH AND LOVE. Thank God Protection and service! God moves on behalf of His child!
I have stayed at this hotel twice now and have been very impressed. The hotel is well kept, rooms are clean, and it makes you feel relaxed upon entering. As someone who travels for work often and has been a life long Hilton member will only be booking this hotel when I am in the area from now on. The location is perfect and walkable to all restaurants and attractions in St Charles. The staff is very polite. On-site garage parking is free and laundry is available and convenient. Highly recommend
this hotel is so amazing!! first of all, the style of the building was gorgeous and the room was so nice! everyone there is so kind, we were checked in by Cynnamon (which is a super cool name btw!) and she was so nice and helpful! there was also a really good like nutella bread thing at breakfast (200% recommend)! we were there during a tornado warning but all of the staff was so reassuring and kind and made sure we found somewhere safe to hang out for awhile! I love this hotel and I hope we get to come back soon!
I love the warmth and charm of this old style hotel in Old Town St. Charles. It is close to the local restaurants, bars, and night life, but also close enough to Interstate 70 to provide convenient access to other greater St. Louis area attractions. The rooms are clean, comfortable, and well heated for a winter stay. I keep returning there when I visit the area.