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One of the best venues i have EVER went too. Staff is incredible, hospitality was phenomenal, polite, knowledgeable, very clean, amazing decor, very spacious, and I highly recommended them, if you are looking for a venue that would meet your satisfaction!!! Keep up the great work and thank you for being so awesome and outstanding!!!
The venue is beautiful and the staff are great! However the communication here is lacking! Do not expect to get any questions answered promptly or easily.
This venue was hands down the most unprofessional that I have ever witnessed. They ghosted my sister after she did her tasting up until the week of her wedding. We had to continuously reach out to them in order to make contact the MONDAY before her Sunday wedding. They assured her that everything would be fine and they put in her food order. On Tuesday they called her and told her that they had her down for a venue other than the one they signed the contract for months prior and they could not fulfill the contract they signed. Meaning they double booked the wedding. They told her she could move the wedding date meaning she would have to notify all her guests, change all her other already paid for services, or go through getting married at a venue she had adamantly told the owner that she had no interest in getting married in due to personal reasons. We insisted that they return her money due to this total breach in contract. The owner, Romney did refund her the money that was paid but it was like pulling teeth. She gave my brother in law and sister the ring around the whole week leading to their wedding. We had to scramble last minute to find another venue and caterer to make sure their wedding could come together for them. They were so incredibly unprofessional. You hear so many horror stories about wedding photographers, wedding cakes, etc. but this was the first time I had heard anything about a wedding venue doing something like this to one of their customers. Save yourself the stress and heartache and stay far away from here. I would also like to note that when my sister and brother in law went to go look at La Belle and sign the contract, the person who showed them around told them they were lucky they had this day available and that it should be a good day as long as they don't break up before their wedding day like so many others have been. Like... who says that?!
I had my wedding at Old Stone Chapel and Le Belle Coeur a couple of weeks ago, and I couldn’t have been happier with it! The venue was gorgeous and just what we wanted! Helen, Aaliyah, Romney and Daphne were all phenomenal to work with and we’re super easy to get ahold of. They couldn’t have been nicer! I strongly recommend any newly engaged couples to book this venue. You won’t regret it!!!
This is absolutely the most unprofessional business I have ever dealt with in 37 years of booking revenues and scheduling events. Planning something as special as your only daughter’s wedding, and your first child’s wedding should be memorable. The owner, definitely made our daughter’s wedding memorable, but for all the wrong reasons. The communication was horrible from the beginning. She does not return calls, nor respond to email. Be sure you get every little detail in writing and signed, because what she will tell you in person, will not hold true when you are there for the event. You spend a lot of money on these events, everything should be perfect, and I can guarantee you it will NOT be. To begin with, the owner does have two lovely ladies that work extremely hard at the venue. However, she doesn’t communicate with them either! We were allowed to decorate the chapel and get everything set up the morning of the wedding. The workers were there watching us and answered some of our questions. After leaving to go get dressed for photos and the wedding, I was called to return to the venue. Upon arriving, I was told by the workers that everything had to come down for an event that was going to take place in the same area before our wedding. When I asked the workers why they stood there and allowed us to decorate and get everything ready, their response was that they were just informed of the event by the owner. So, everything we had done had to be taken down and put in a closet, only to be allowed to get it all back out and set up a couple of hours before the wedding. One of the workers, on her own called the owner, so that she could explain to me why we were not told this ahead of time. Only seconds into the conversation, the owner began yelling at the top of her voice at me, and did not listen to one question I had, nor NEVER apologized for the inconvenience we were facing only a couple of hours before guests were arriving. NOT ONLY THAT, but she sent an email to my daughter just a couple of hours before her wedding, reaming her out about the conversation she and I had on the phone. The conversation that I had not shared with my daughter so that she wouldn’t be stressed or upset on her wedding day! Then, immediately following the wedding ceremony, we were collecting our personal items, and bustling my daughter’s wedding dress so she could walk across the street. A total stranger was allowed to enter our event to tell us that we had to get out immediately because they had the area reserved right now! She entered our event twice and interrupted us in front of family and guests. We were hurried out, and had to go into a small restroom to prepare my daughters dress for walking. Then, that evening at the reception, I saw the owner and informed her that my husband and I would like to visit with her before the night was over. I was interrupted by her yelling at me, and telling me to “just enjoy the night”, that I never even got to finish my sentence. She also NEVER met with us and NEVER returned calls. Her own workers overheard the conversation and stated, “you never raised your voice, and stayed calm”, Sheri, the owner, yelled at us in front of our guest during the rehearsal, that was overheard by many! The owner has no sense of professionalism at all! We paid a lot of money to use the facility, and it was nothing but stress! She is rude and does not honor the contract, the schedule, or her word! Once she gets your money, she no longer cares about anything but getting you out of there. My best advice if you are really wanting your day to be special and a great memory, is to look elsewhere. You’ll be glad you did! In response to Sheri’s comment, she recalls the details so vividly because those were her actions! I am happy to provide more testimony from family members, wedding guests, and wedding party members, including her own employees that stated “we hear stories like this all the time”. If you really want to get into this, I am more than happy to provide names and contact information.