About Ameristar Casino Resort Spa St. Charles
Is this your business?
Is this your business?
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Great location. Stayed 1 night. Hotel looked great. The room was large with a good view. We found 1 large roach roaming around the bathroom and 1 baby crawling on the wall when we were getting ready to check out. Hopefully, we didn't bring any back with us. Likely won't stay again when in the area.
Wonderful spa and pool experience. They don’t offer a pool pass, but if you book any 50 min service you get full day access to these amenities. Full staff at outdoor bar and grill too. Great place to escape to for the day.
I have been to Ameristar many times in the past. The facility is beautiful but things have changed with the management. They have traded customer service for greed. I arrived early and was told i would have to pay an extra amount to go to the room which ended up to be $86. the room was empty but I was told it was held in case a high roller showed up. I asked would they give my room away- they said no. In essence they charge by the hour if you come early. this is not a good look for such a fine facility. the restaurant by the fountain has no servers for breakfast only a poor employee at the register who had to run like crazy to keep up. I was told the pool and hot tub were open- the pool was ice cold and the hot tubs were inoperable. I asked to use the room early so I could go swimming which is why I asked for and was refused to get my $86 back. There were also other policies put in place to save a buck. Such a shame for a beautiful place lkie this to have poor customer relations. At this point i would not recommend anybody to stay here.
I had a 3 night stay for my birthday and It was very fun but everything hotel-wise wasn’t up to par. A few lights being out in the bathroom wasn’t much of an issue. I called maintenance and they were prompt to fix it. I was upset at a live BAT flying around in the lobby uncontrollably….. Also found a C0ck ring in the corner of my room which was super gross….. The pool was beautiful & probably the best part of the stay! All the restaurants are closed by 10 pm unless you get a sandwich from the 24 hr casino but that restaurant closes at 11pm. The Copper Whisk restaurant was 10/10 I had a burger & chicken. I wouldn’t book this hotel again for a celebration. The complications can really kill the vibe.
We really enjoyed our stay! The newly renovated king rooms are stunning, and we had a beautiful view of the Missouri River. Dinner at the Salted Lime was delicious, and the service was quick. Breakfast the next morning at Copper Whisk was also very good. Would definitely stay here again!