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I truly wish I could give this venue a better review, but my experience was extremely disappointing. The staff was unprofessional from beginning to end and communication was almost nonexistent. Phone calls and emails went unanswered for days sometimes completely ignored. We paid for specific services that we never received, and the quality of what was provided, especially the food, was far below what was promised. What made things worse was the lack of transparency with costs. They do not provide invoices, and they waited until two weeks before the event to reveal a very high gratuity amount that was never disclosed earlier. The entire process felt money-driven rather than service-driven. It honestly felt like they were more interested in taking than giving. It’s heartbreaking considering this venue used to be run with integrity under the previous owner we truly miss them. Until new ownership takes over, I cannot recommend this venue to anyone looking for an stress-free, professional experience.
Le Belle is a beautiful venue that needs better management and service. Throughout the whole process of planning we were passed down to three different people. The first lady, was helpful but rude at times. Made us question our whole decision of sticking with them. As we continued, we were then passed down to the second lady who had no idea what agreements were made with the first lady. Communication issues between employees seemed to be the biggest problem we had to deal with. Redoing the contract about three times to ensure we had what we were paying for. I’m glad I stayed on top of it cause I’m sure that it wouldn’t have happened if I didn’t. Things they didn’t tells us that had cost more money were also left out which was were very frustrating two weeks before the wedding. We had asked who would be the venue coordinator the day of, the reply was “you’ll find out the day before. I know it won’t be me cause it’s my birthday weekend.” We found this extremely unprofessional. The night before we had our rehearsal the ceremony space was completely set up wrong. Too many chairs not faced in the right direction. Again, communication issues. Our families moved all the chairs ourselves and they seemed upset that we did. Oh well. Do it right the first time. Once the rehearsal began a lady comes around the corner asking for “Savannah”. Got my name wrong. Didn’t apologize. Personally do not wish to work with someone that didn’t know my name especially for our wedding. Immediately started bossing everyone around, assertive, fine, to get things done. We had a whole vision. She ruined it. She was so rude to our officiant, I cried after. I sent her the list of times to the song we wanted played for the procession. She ensured she would make it happen and completely ruined it the day of. She just told people to start walking at random times. Truly disappointing. Ruined our moment. THE moment. Not sure how she could call herself an event coordinator if she didn’t take into consideration the timeline we had made for our ceremony. For the reception, we paid for a second bartender that wasn’t there for an hour and a half because “they called in sick” and didn’t have a replacement till someone said something. Were they trying to scam us? The manager came in. I thought the manager was already suppose to be there? Food was absolutely HORRIBLE but came on time. Which was insane because the tasting was amazing. We were so excited for the food. McDonald’s immediately after tasted better than what they served. Luckily we had a couple guests not show up which allowed everyone there to get a chicken breast. Which is disappointing cause they said they “always make more than what is needed”. The event coordinator also ruined our moment when it came to cut the cake. Interrupted the moment because we weren't in a good spot for pictures. Which really pissed my now husband and I off. We noticed children (maybe 12 years old) in the kitchen helping with things and also found that very unprofessional. The only one that was of real help was a gentleman that worked there. Shout out to him. All in all, the day went fine but would never recommend booking there. The horror stories are true.
Absolutely beautiful venue and great location in St. Charles! We ordered a breakfast and dinner option for our event and the food was really good as well. Staff is very friendly.
This place was AMAZING! To be honest I was a little worried about other people’s review about this place, and hoped for the best and it was. The staff was very sweet and very accommodating, and we had gotten so many compliments from guest about how great the food was and served on time, also how beautiful it looked. I talked to a few guest and they are going to book their wedding here as well after attending my daughters. I highly recommend contacting Romney at Le Belle Coeur for your wedding venue!!
Had the best night of our lives celebrating our wedding. The spot is absolutely perfect being right on the cobblestone in St. Charles. It’s always been my dream to get married in St Charles and they made those dreams come true. Romney was always available when I needed anything. The food is still something I dream about- it’s THAT good. I wish I could have spent more time taking in the beauty of Le Belle Coeur.