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Extremely Disorganized and Unprofessional Experience I attended my friend’s wedding here, and from start to finish, the experience was frustrating and disappointing. The venue changed the tasting date last minute without offering any alternative options — they simply picked a new date, which the groom couldn’t even attend. The wedding coordinator also wasn’t present for the rehearsal and had her coworker fill in instead. We practiced the ceremony outside, but at 10 PM the night before the wedding, the bride received a text saying they hadn’t paid for the outdoor space — meaning the wedding would now be moved indoors. No one followed up that night, and when the mother of the bride called the next day, the staff was rude and dismissive until an additional fee was finally paid to resolve the issue. On the morning of the wedding, the bridal party couldn’t even get into the bridal suite for over an hour. It took 6–7 people calling and messaging staff before we finally got the access code. During setup, the head table was missing four chairs, and one guest table was missing entirely. When this was brought to the coordinator’s attention, she stressed the groom out by asking him what he wanted to do instead of calmly handling the problem herself. To make matters worse, the DJ (who was not booked through the venue) made multiple mistakes — including playing the wrong father–daughter song and introducing the best man incorrectly — which just added to an already chaotic day. Before the ceremony began, staff rudely told guests to “get off their phones,” which several people commented on afterward as being unnecessary and unprofessional. At the end of the day, the bride and groom still had a wonderful time, but that was because of who they are, not because of this venue. The joy of the couple and their guests carried the day — despite the venue’s disorganization, lack of communication, and poor customer service. If you think there aren’t wedding venues out there that operate unethically or take advantage of couples during such an important time — think again. This is one of those places. Their behavior throughout the entire process felt careless, opportunistic, and deeply unprofessional.
e Belle is a beautiful venue that needs better management and service. Throughout the whole process of planning we were passed down to three different people. The first lady, was helpful but rude at times. Made us question our whole decision of sticking with them. As we continued, we were then passed down to the second lady who had no idea what agreements were made with the first lady. Communication issues between employees seemed to be the biggest problem we had to deal with. Redoing the contract about three times to ensure we had what we were paying for. I’m glad I stayed on top of it cause I’m sure that it wouldn’t have happened if I didn’t. Things they didn’t tells us that had cost more money were also left out which was were very frustrating two weeks before the wedding. We had asked who would be the venue coordinator the day of, the reply was “you’ll find out the day before. I know it won’t be me cause it’s my birthday weekend.” We found this extremely unprofessional. The night before we had our rehearsal the ceremony space was completely set up wrong. Too many chairs not faced in the right direction. Again, communication issues. Our families moved all the chairs ourselves and they seemed upset that we did. Oh well. Do it right the first time. Once the rehearsal began a lady comes around the corner asking for “Savannah”. Got my name wrong. Didn’t apologize. Personally do not wish to work with someone that didn’t know my name especially for our wedding. Immediately started bossing everyone around, assertive, fine, to get things done. We had a whole vision. She ruined it. She was so rude to our officiant, I cried after. I sent her the list of times to the song we wanted played for the procession. She ensured she would make it happen and completely ruined it the day of. She just told people to start walking at random times. Truly disappointing. Ruined our moment. THE moment. Not sure how she could call herself an event coordinator if she didn’t take into consideration the timeline we had made for our ceremony. For the reception, we paid for a second bartender that wasn’t there for an hour and a half because “they called in sick” and didn’t have a replacement till someone said something. Were they trying to scam us? The manager came in. I thought the manager was already suppose to be there? Food was absolutely HORRIBLE but came on time. Which was insane because the tasting was amazing. We were so excited for the food. McDonald’s immediately after tasted better than what they served. Luckily we had a couple guests not show up which allowed everyone there to get a chicken breast. Which is disappointing cause they said they “always make more than what is needed”. The event coordinator also ruined our moment when it came to cut the cake. Interrupted the moment because we weren't in a good spot for pictures. Which really pissed my now husband and I off. We noticed children (maybe 12 years old) in the kitchen helping with things and also found that very unprofessional. The only one that was of real help was a gentleman that worked there. Shout out to him. All in all, the day went fine but would never recommend booking there. The horror stories are true.
Beautiful inside, out, and all around! As a wedding photographer, I'm always so grateful when venues make my job easier. From the staff helping out immensely every time I work there, to the best views for photos being just a foot outside the door, I feel so relieved when I see The Old Stone Chapel on an upcoming wedding. I just adore taking couples out for sunset photos here because I can get them out and back to the reception in no time since all the gorgeous features of Main Street are just a short walk away. Always makes my day smooth as can be and I know the couples I work with feel the same! IG: @batchelorphoto
This experience was exactly what I was expecting. I knew from the beginning that this venue would under deliver and not meet our expectations. From the inability to communicate or even just respond to send an invoice showing what we had ordered to make sure everything was good. This owner decides to avoid us all together but quick to take the money and when we get to the wedding day a lot was wrong or missing. We ordered hours d’oevres for our guest and never received and when asked she said we never said that. If we would have received the invoice we would have noticed that she didn’t have it on there. We know we ordered it but instead of taking ownership she turned it on us. My family had to clean up the venue prior to the ceremony starting. Empty beer bottles and trash on the patio. They had to skip being with me in order to clean up. Then she had a wedding coordinator, which she did the best she could, try and help. She was really nice but come to find out the owner put out an ad 3 days prior looking for someone to be a wedding coordinator but charges $300 for us to use someone she gets randomly. The worst part is if you ask her about any of these bad reviews she says it’s the previous owners they are talking about. No it’s her the new owner. Romnie or however you spell it. You just don’t know what you are going to get. It’s a gamble and a wedding is not a day you want to gamble.
The Old Stone Chapel is set in downtown St Charles, Mo on Main St. The Chapel itself is used for many Weddings this time of the year. Inside of the Chapel is an all vintage White Bricks that make up the Altar! Many Denomination are married there. They have a big dinning room that can be also used that has a small dance floor for music and fun later. Book in advance because of availability of rental date & time